The parent company : Performance Starter & Alternator, Inc. has been in business since 1985. “Help” is what we’re all about. You don’t have to have any concerns whatsoever that your rebuild may not succeed. If you need help or have a question, e mail us. If you can’t understand the email, call us or leave a voice mail with your name and number. An actual starter alternator rebuilder will call you back.
If you STILL can’t get your rebuild to work, put it in a box and send it to us with your email, phone number and return adress. We will diagnose the problem for you, free of charge. Then, we will will contact you, and tell you what the problem is. At this point, you can make a choice of the following
1. We can fix the problem for you, test the unit to insure operation according to manufacturer’s spec’s, then send it back to you for a nominal fee. Of course, this price will be discussed before we do anything. And if if it’s something minor, we’ll probably fix it for free labor.
2. We can send it back to you, as is, for only the shipping charges, and you can have the satisfaction of doing the job right for yourself.
3. You can choose to bail and ask for a refund for the cost of the parts.
PLEASE BE ADVISED
We at Rebuilder in a Box are accustomed to happy customers. Your successful rebuild is our success. All through the one year period of beta testing and interviews we maintained a 100% success rate and we have full intentions of maintaining that goal. So if you tend to be a little nervous…you don’t have to be. Our movies are so up close and thorough, our biggest criticizm is that we did “Too good of a job”.